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Our Terms & Conditions Keep Your Account Safe

When you open an account on idn99, you agree to our terms which cover how deposits and withdrawals work, what happens during live play, how we protect your…

Account creation rulesPayment and withdrawal processData and account securityYour rights as a player
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idn99 Our Terms & Conditions Keep Your Account Safe
REACH OUR TEAM

Where to Ask About Your Account or Terms

Team online

Live Chat

Open the chat window in your account lobby or on our site. Our team responds during business hours and can clarify any term, process a query about your deposit or withdrawal, or flag a dispute.

Email Support

Send account or policy questions to our support inbox. Include your account ID and a description of your concern so we can route it to the right team member quickly.

In-Lobby Help

Players in Bandung, Medan and across Indonesia can access the Help section from the account menu to find answers to common questions about deposits, withdrawals and our terms.

HOW WE SECURE YOU

Data, Cookies and Account Protection

Your Account Password

Never share your login details with anyone, even support staff.

Payment Data Encryption

Your DANA, OVO, GoPay and QRIS details are encrypted and stored on secure servers.

Session and Cookie Use

Cookies on your device help us keep you logged in and remember your lobby preferences.

Account Data Retention

We keep your account record, play history, deposits and withdrawals for seven years to comply with local financial rules and…

Requesting Your Data

Contact our support team to request a copy of the personal information we hold on your account, including your payment…

Closing Your Account

You may request account closure at any time through our support channels.

Your Questions About Our Terms Answered

Contact support immediately with your account ID and registered email. Our team will lock your account, verify your identity and reset your access. We recommend changing your password as soon as you regain access and enabling any available account recovery options.

Yes, where local law permits. Withdrawals are processed to your original deposit method (DANA, OVO, GoPay, QRIS or bank transfer) and usually clear within one to three business days. Some deposits carry play-through rules; check your account for details.

Open a support ticket with the date, time and game ID. Our team will review your play logs and payment records. If the outcome or payment aligns with our records and rules, we'll explain the result; if an error is found, we'll correct it immediately.

Your balance is recorded on our servers independently of your device. If our site goes down, your account and funds remain intact. When we come back online, log in normally and your balance will be there. Contact support if you cannot access your account after an outage.

You can request account closure at any time through support. Your account will be flagged as closed, though your history remains on file for seven years per our retention policy. Any remaining balance will be returned via your deposit method.

We comply with data protection rules where local law permits. Your information is used only for account verification, fraud prevention, payment processing and to fulfill legal obligations. It is not sold to third parties without your consent.

Our terms permit one active account per person. Opening multiple accounts to circumvent limits, claim multiple deposits or engage in fraud violates our terms and may result in account suspension and forfeiture of funds. Keep one account in your own name.

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