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How We Handle Your Account & Data

Your account security and payment information matter to us. We keep your deposit and withdrawal activity private, store your data safely, and process requests from our support team…

Account & payment data encryptedSupport available via live chatWithdrawal verification in place
idn99 How We Handle Your Account & Data
GET HELP NOW

Reach Our Legal & Account Team

Team online

Live Chat

Open your account and tap the chat icon in the lobby. Our team responds to legal and account questions during support hours, including clarifications on your data and payment terms.

Email Support

Send your account or data request to our support inbox. We'll confirm receipt and respond within 48 hours with details on your request, withdrawal history, or account access questions.

Account Settings

Update your email, payment method or contact preferences from your account dashboard. Changes take effect immediately; we log every update for your security.

HOW WE PROTECT YOU

Data Security & Account Transparency

Encrypted Payment Storage

Your DANA, OVO, GoPay and QRIS account details are encrypted and stored on secure servers.

Withdrawal Verification

Every payout is verified against your account balance and linked payment method before processing.

Session & Cookie Policy

We use session cookies to keep you logged in and recognize your device.

Data Retention Timeline

Account data is held for the duration of your membership plus 12 months after closure for regulatory compliance.

Request Your Data

Contact our support team to request a copy of your account data, deposit history or withdrawal records.

Report a Concern

If you notice unauthorized activity, suspicious emails or account access issues, alert our support team immediately via live chat or…

Legal & Account FAQs

We collect your username, email, full name, phone number and payment details when you open your account. We also log your login times, deposits via DANA, OVO, GoPay and QRIS, and withdrawals for security and audit purposes. This information is held securely and never sold to third parties.

Yes. Contact our support team via live chat or email to request a copy of your data or ask about deletion options. Your request depends on local law in your region. We'll respond within five business days with details on what we can provide or remove.

We retain payment records for 12 months after your account closes to comply with local regulations and resolve disputes. Active account data is held for as long as your membership continues. You can download your transaction history anytime from your account dashboard.

Alert our support team immediately via live chat. We'll verify your identity, check for unauthorized activity and reset your password. If fraudulent transactions occurred, we'll investigate and work with your payment provider — DANA, OVO, GoPay or QRIS — to reverse charges.

Yes. All payment data is encrypted using industry-standard security. Your DANA, OVO, GoPay and QRIS account details are never visible to third parties. Only our payment processor and your bank see withdrawal requests.

We use session cookies to keep you logged in and recognize your device. Cookies expire when you log out. We do not use cookies to track you across other websites. You can disable cookies in your browser or app settings anytime.

Do not click links or provide information. Forward the email to our support team and let them know. We'll confirm whether it's genuine. idn99 never asks for your password, PIN or payment credentials via email.