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Your Data Stays Yours — Here's How

When you open an account with idn99 and deposit via DANA, OVO, GoPay or QRIS, your payment details and personal information are encrypted and never shared with third…

Account & payment encryptionNo data sales to third partiesYour right to access anytime
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idn99 Your Data Stays Yours — Here's How
REACH OUT

Report Data Concerns or Request Changes

Team online

Live Chat

Open the chat bubble in the bottom-right corner of idn99.xyz. Our team responds to privacy questions within business hours and can help you update account details or file a data access request immediately.

Email Support

Send privacy inquiries to [email protected]. Include your account username and describe what data you want to access, correct or delete. Expect a response within 48 hours.

In-Account Settings

Log into your idn99 account, go to Settings > Privacy & Data, and review what we hold. You can update your email, phone or payment method yourself without contacting support.

DATA SECURITY DETAILS

How We Handle Your Information

Encrypted Deposits

When you fund your account via DANA, OVO, GoPay or QRIS, the connection between your device and our payment processor…

Cookies & Tracking

We use cookies to keep you logged in, remember your game preferences, and detect fraudulent activity.

Account Security

Your password is hashed (not stored in plain text). Enable two-factor authentication in your account settings to add an extra…

Data Retention

We keep your personal data, deposit records and game history for as long as your account is active, plus 5…

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS networks), anti-fraud services, and where local law requires…

Changes to This Policy

If we update this privacy policy, we'll email you 30 days before the change takes effect.

Privacy Questions Answered

Yes. Log into your account, go to Settings > Privacy & Data, and download a copy of your profile. This includes your email, phone, payment methods on file and deposit history. To request a full data export including game logs, contact [email protected] and we'll send it within 5 business days.

We store DANA, OVO, GoPay and QRIS transaction records for 7 years to comply with Indonesian financial regulations. Your card or bank account number itself is not stored; only a secure token confirming the payment is kept on file for future deposits.

Your account is marked as closed, and your login access ends immediately. Your personal data and game history are retained for 5 years for dispute resolution and regulatory compliance, then deleted or anonymised. You can request early deletion by emailing [email protected] with your account username.

No. We do not sell your email, phone number, or game activity to third parties. We share data only with payment networks and anti-fraud providers to process deposits and withdrawals securely. Any sharing depends on local law and your consent.

Log into your account and go to Settings > Account Details. Update your email or phone directly there. To change your deposit payment method, go to Wallet > Payment Methods and add a new DANA, OVO, GoPay or QRIS account. Old payment details are deleted after 30 days of disuse.

Your connection to idn99 is encrypted whether you use the app or mobile browser, so your login and deposit details are protected. Public WiFi is safe for idn99 because we require password or two-factor authentication. Still, avoid using public computers to log in.

Contact support immediately via live chat or email [email protected]. Provide your account username and describe the activity. We'll freeze your account, investigate, and if your account was compromised, help you secure it and recover any unauthorised transactions depends on local law and payment processor policies.

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